345w Privacy Policy – How We Handle Your Personal Data

345w collects only the information necessary to operate your account, provide gaming services, process payments, and comply with our legal and regulatory obligations. We do not collect information that has no purpose in relation to those functions.

Information You Provide Directly:

• Registration data: Full name, date of birth, Pakistani mobile number, email address, and the city or province of your location in Pakistan.
• Identity verification (KYC) documents: CNIC (Computerised National Identity Card) front and back, selfie for liveness verification, and proof of address when required.
• Payment information: Easypaisa or JazzCash account numbers, NayaPay/SadaPay wallet identifiers, bank account details for IBFT, or card details for Visa/Mastercard transactions. Card details are processed through PCI-DSS compliant payment processors — 345w does not store full card numbers on its own servers.
• Communications: Messages you send to the 345w support team via live chat or email, including any supporting documents you attach.
• Survey and feedback responses where you choose to participate.

Information Collected Automatically:

• Device information: Device type, operating system version, browser type, screen resolution, and device identifiers.
• Session data: Login timestamps, session duration, pages visited, features accessed, and actions taken during your session.
• IP address: Used for fraud prevention, geolocation verification, and regulatory compliance — not for tracking your movements across the web.
• Betting and gaming activity: All bets placed, games played, deposit and withdrawal transactions, and account balance history.
• Cookies and similar technologies: As described in Section 4 below.

Every piece of data 345w holds about you has a specific, legitimate purpose. The table below maps out the main uses:

345w does not use your personal data for automated decision-making that produces significant legal effects, with the exception of automated fraud screening which may temporarily restrict account access pending a manual review. You have the right to request human review of any such decision — contact support to do so.

345w does not sell your personal data to third parties. We share your information only where necessary to operate the platform or where legally required. The categories of recipients are as follows:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank partners, and card processors. These providers receive only the data necessary to process your specific transaction. All are bound by their own regulatory obligations and privacy standards.
• Identity verification providers: Third-party KYC services that verify your CNIC and confirm your identity against official Pakistani identity records. Data shared with these providers is used solely for verification and is not stored by them beyond their contractual obligations.
• Fraud prevention and security vendors: Services that help 345w detect and prevent fraudulent activity, multi-accounting, and money laundering. These vendors process technical and behavioural signals and do not receive your full identity data.
• Regulatory authorities: Pakistani financial intelligence bodies, licensing regulators, and law enforcement, where 345w is legally required to disclose information. 345w cannot notify you in advance of such disclosures where prohibited by law.
• Gaming platform providers: Third-party game studios and live casino operators who provide the games on the 345w platform. These providers may receive pseudonymised player identifiers necessary to operate their games and calculate results. They do not receive your identity documents or payment details.
• Analytics services: Anonymised and aggregated usage data may be shared with analytics providers to help improve the 345w platform. No personally identifiable information is included.

All third parties with whom 345w shares personal data are subject to contractual obligations that require them to handle that data securely and only for the stated purpose.

345w uses cookies and similar technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and help us understand how the platform is being used. Here is what each type does:

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in and security cookies that help prevent cross-site request forgery attacks. You cannot opt out of essential cookies while using 345w.
• Functional cookies: Remember your preferences such as language selection, odds format, and notification settings. Disabling these means the platform will not remember your preferences between sessions.
• Analytics cookies: Collect anonymised information about how players use the 345w platform — which pages are visited most, where players encounter errors, and how navigation flows. This helps us improve the platform. No personally identifiable information is collected through analytics cookies.
• Referral tracking cookies: Used to correctly attribute new registrations to the referring player's account in the 345w referral programme. These cookies persist for 30 days from the initial click of a referral link.

345w takes data security seriously and has implemented a layered set of technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure.

• Encryption in transit: All data transmitted between your device and the 345w platform is encrypted using TLS 1.2 or higher (the protocol behind HTTPS). The padlock icon in your browser confirms this encryption is active.
• Encryption at rest: Sensitive personal data — including identity documents and payment identifiers — is encrypted when stored in 345w's systems using AES-256 encryption.
• Access controls: Only 345w staff with a specific operational need can access your personal data, and access is logged and audited. Staff with access to sensitive data undergo background checks and data security training.
• Fraud monitoring: Automated systems monitor for unusual account activity 24/7. Suspicious events trigger alerts and may result in temporary account restrictions pending manual review.
• Regular security testing: 345w's platform undergoes periodic penetration testing and vulnerability assessments by independent security professionals.

No system can guarantee absolute security. If you become aware of any unauthorised access to your 345w account, contact support immediately via live chat so we can secure your account and investigate.

345w retains your personal data for as long as your account is active and for a period after closure to meet our regulatory obligations. Different categories of data have different retention periods:

• Account and identity data: Retained for a minimum of 5 years from account closure in accordance with anti-money laundering (AML) record-keeping requirements. This includes your registration information, KYC documents, and identity verification records.
• Transaction records: Deposits, withdrawals, bets placed, and winnings are retained for a minimum of 5 years from the date of the transaction for financial compliance purposes.
• Support communications: Live chat transcripts and email exchanges are retained for 2 years from the date of the interaction unless the matter relates to an ongoing dispute or investigation.
• Marketing consent records: Retained for the duration of your account and for 3 years after account closure as evidence of consent or opt-out, whichever is applicable.
• Anonymised analytics data: May be retained indefinitely as it contains no personal identifiers.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

You have meaningful rights over the personal data 345w holds about you. Here is what you can ask for and how to do it:

To exercise any of these rights, contact the 345w support team via live chat or email at support@345w.bet. We will acknowledge your request within 3 business days and provide a substantive response within 30 days. If we cannot fulfil a request — for example, because doing so would conflict with a legal obligation — we will explain why.

345w is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you may not register on 345w and you must not attempt to do so.

If 345w discovers that an account has been registered by a person under 18 — through KYC verification, parental notification, or any other means — the account will be immediately closed, all funds will be refunded or handled per our minor player policy, and the personal data associated with the account will be deleted beyond the minimum required for regulatory compliance.

The 345w platform may contain references or functional integrations with third-party services — for example, game studios, live dealer platforms, and payment providers. These third parties operate their own privacy policies and 345w is not responsible for their data practices.

We recommend reviewing the privacy policy of any third-party service you interact with through or alongside the 345w platform. If you have concerns about how a specific third-party service handles your data, please contact that provider directly or raise it with the 345w support team and we will do our best to clarify.

345w does not embed third-party advertising networks or social media tracking pixels on the platform. The data you generate on 345w stays within the 345w ecosystem and the specific service providers described in Section 3.

345w sends two categories of messages to registered players:

• Transactional messages: Deposit confirmations, withdrawal notifications, security alerts, verification requests, and account-related updates. These are sent to all registered players and cannot be unsubscribed from while your account is active — they are essential to the safe operation of your account.
• Marketing messages: Promotional offers, bonus announcements, PSL betting promotions, and other commercial communications. These are sent only to players who have consented to marketing communications and can be unsubscribed at any time.

To unsubscribe from marketing messages, click the unsubscribe link in any marketing email, reply STOP to any marketing SMS, or contact support and request to be removed from marketing lists. 345w will process your opt-out within 2 business days. Even after opting out of marketing, you will continue to receive transactional messages related to your active account.

345w may update this Privacy Policy from time to time as our data practices evolve, as we add new features to the platform, or as regulatory requirements change. When we make material changes, we will notify registered players through one or more of the following: an email to your registered address, a notification on the 345w platform on next login, or a prominent notice on this page.

Minor or clarificatory changes may be made without specific notification. The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We recommend reviewing this policy periodically — particularly around the time of major platform updates or new game launches.

Continued use of 345w after the effective date of a revised Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, please contact support to close your account.

If you have any question about this Privacy Policy, about how 345w processes your personal data, or if you want to exercise any of your rights described in Section 7, please contact us:

• Live Chat: Available 24/7 from within your 345w account. The fastest way to get a response for most queries.
• Email: support@345w.bet — please use the subject line "Privacy" or "Data Request" so your message is routed to the right team. We aim to respond within 4 hours for general queries and within 3 business days for formal data subject requests.